Question 1

What is a claim?

Accepted Answer

A formal request submitted by an individual or entity to an insurance company for compensation or coverage of damages or losses as outlined in the insurance policy.

Question 2

How can I exactly file a claim with policy wings?

Accepted Answer

To initiate the claim process, you have to inform the insurance company about the incident that led to the claim and formally submit the claim request. Subsequently, the insurance company conducts a thorough assessment of the claim. However, with Policy Wings, A dedicated Relationship Manager will be assigned to handle a specific case and provide assistance throughout the entire process, from filing the claim to achieving a final settlement.

Question 3

What documents do I need to file a claim?

Accepted Answer

The specific documentation needed for a claim may vary depending on the type of claim being filed. In general, you may be required to provide the following: 
- Original policy document 
- Completed claim form 
- Copy of the police report (for motor insurance claims). 
- Medical bills and reports (for health insurance claims) 
- Proof of loss or damage, such as photographs or repair estimates.

Question 4

How long does it take for a claim to be resolved?

Accepted Answer

Most claims are settled within 30 days from the date of receipt although claim settlement can vary depending on the complexity of the claim.

Question 5

What assistance can I expect from Policy Wings if my insurance claim is denied?

Accepted Answer

Policy Wings is dedicated to providing you with comprehensive assistance, including: Review and Analysis, guidance and Advice, Negotiation and Timely Communication, Maximising Claim Success.

Question 6

Can I still file a claim if my policy has lapsed?

Accepted Answer

Claims can only be filed for damages or losses that occurred during the period for which the insurance policy was active. If your policy has lapsed, it may not be possible to file a claim for damages or losses that occurred after the policy lapsed.

Question 7

What is cashless claim?

Accepted Answer

Cashless claim allows the insured to avail medical treatment at a network hospital without paying any extra charges*, and the insurance company settles the bill with the network hospital.

Question 8

Can I make a claim for pre-existing conditions?

Accepted Answer

Yes, some policies may provide coverage for pre-existing conditions after a waiting period. Although it is suggested to carefully review your policy terms and conditions to understand the coverage for pre-existing conditions.

Question 9

After filing a claim, can I withdraw or cancel it?

Accepted Answer

In most cases, once a claim is filed, it cannot be withdrawn or cancelled unilaterally. However, in such situation, you can inform the insurance company in writing, and they may consider your request.

Question 10

What is a "No-Claim Bonus" (NCB)?

Accepted Answer

A No-Claim Bonus (NCB) is a discount on the premium offered by the insurance company as an incentive for policyholders who do not make any claims during the policy period. NCB can accumulate over consecutive claim-free years and can result in substantial premium discounts when renewing the policy.

Question 11

How soon after an event do I have to submit a claim?

Accepted Answer

It’s crucial to submit a claim as soon as you can follow an event since your insurance policy can have time restrictions, delay in filing a claim may result in the claim being rejected.

Question 12

What should I do if I disagree with the settlement offer for my insurance claim?

Accepted Answer

You can connect with our team of Policy Wings experts, who will carefully listen and understand your concerns, and provide you with appropriate suggestions accordingly.

Question 13

Do I need to report a claim for a minor incident or damage?

Accepted Answer

Yes, it is generally recommended to report any incident or damage, even if it seems minor, to your insurance provider. Always review your insurance policy and follow the guidelines on reporting claims.

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