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Claims Help

 

Claims Help

Policywings as an insurance broker can provide valuable assistance to you as an insurance customer throughout the claims process. Here is how:

Making you Understand Policy Coverage

Insurance policies are often complex, and they use technical language. We can help you understand better – the policy’s terms and conditions, including coverage limits, deductibles, and exclusions. We can help you get a clearer understanding of what is covered and what is not.

Filing the Claim

We can guide you through the claim filing process, ensuring that all necessary documentation is completed accurately and submitted on time. As your broker, we can help you gather the required information, such as incident reports, photos, medical records, or any other relevant evidence needed to support the claim.

Advocating on Behalf of You

An insurance broker acts as your representative and advocate. We communicate with the insurance company on behalf of you, ensuring that your interests are properly represented. We are perhaps in a better position than you in negotiating with the insurer to maximize the settlement and expedite the claims process.

Providing Expertise and Advice

We live and breathe insurance. It is our bread and butter. We, therefore, possess in-depth knowledge of the insurance industry and can provide expert advice during the claims process. We can help your customers understand your rights, obligations, and the potential outcomes of your claims.

Resolving Disputes

In the event of a dispute or disagreement between you and the insurance company, we can play a crucial role in facilitating resolution. We can help mediate between the parties, providing objective insights and working towards a fair resolution. Guidance in reaching out to IRDAI: Sometimes, some claims-related issues do need to get escalated to the regulator ( Insurance Regulatory and Development Authority of India) and the Ombudsman appointed by it. We will handhold you through the entire process.

Managing the Claims Process

Insurance brokers like us can streamline the claims process by coordinating communication and ensuring that all necessary steps are taken. This includes keeping track of deadlines, following up with the insurance company, and providing regular updates to you on the progress of your claim.

Existing and deep relationships with Insurers

Remember that it is our job to sell and service insurance. We have been interacting with the insurance ecosystem for a long and have far deeper relationships with insurance companies than you have. This plus the added advantage of knowing what works and what does not, we as a broker are far more competent than an individual customer when it comes to getting the claims settled.

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